Customer Support

The implementation of the project is as important as its monitoring and evaluation

Customer Support

Covered needs

  • Development of projects
  • Redefining and implementing strategies
  • End user support

Functionalities

  • Ongoing support of projects
  • Monitoring of corrective actions
  • Customised support and attention
  • Help-Desk Service
  • Validation of healthcare professionals
  • Business reports
  • Technological support
  • Pharmacovigilance
  • Support and attention for the end user

Maintenance and support, very important in the project life cycle

In Quodem, we develop multi-channel projects that cover all the customer life cycle, from the digital strategy design of a project to its maintenance and support.

In the monitoring of the project, we have a personalized customer service that works in support during its evolutionary process. It is a multidisciplinary team with a great agility and resolution capacity that manages more than 9.000 tickets per year and that has played an important role in the more than 1.000 digital projects made by Quodem in the last 15 years.

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